Shipping policy
Imajinasyon Dijital primarily sells digital products, including marketing kits, templates, downloadable files, digital resources, and related content.
1. NO PHYSICAL SHIPPING
Unless a product page specifically states otherwise, all products sold by Imajinasyon Dijital are digital products only. No physical item will be mailed or shipped.
2. DIGITAL DELIVERY
After successful payment, customers receive access to their digital purchase electronically. Delivery may be provided through a download link, email, customer account, digital delivery app, or another electronic method available through our store.
3. DELIVERY TIME
Digital products are normally available immediately or shortly after payment is successfully processed. In some cases, delivery may be delayed because of payment verification, technical issues, platform processing, or other circumstances outside our direct control.
4. CUSTOMER RESPONSIBILITY
Customers are responsible for providing an accurate email address and maintaining access to the email account used during checkout. Customers are also responsible for downloading and safely storing purchased files.
5. ACCESS ISSUES
If you do not receive your digital product, cannot access a download, or experience a technical issue, please contact us at:
We aim to respond to customer inquiries within 1–2 business days.
6. SHIPPING FEES
Because our products are delivered digitally, there are generally no physical shipping charges. Any address information requested during checkout may be required by payment processors, tax rules, fraud prevention systems, or platform requirements and does not mean a physical product will be shipped.
7. THIRD-PARTY DELIVERY SERVICES
Some digital products may be delivered through third-party platforms or applications. Access to those services may be subject to their own terms, technical requirements, and availability.
8. REFUNDS
Because digital products can be accessed or downloaded shortly after purchase, refunds are handled according to our Return and Refund Policy.
9. CONTACT
For questions about digital delivery or product access, contact:
Imajinasyon Dijital
Email: imajinasyondijital@gmail.com